Among the best methods to enhance a product is to take a look at hacks and workarounds your clients have give you, perceive the why behind the how, after which work out learn how to flip these little improvements into full-blown options so everybody can profit from them.
That’s precisely what we’ve finished with a model new function we launched as we speak referred to as Message Sorts. And whose hacks and workarounds did we mannequin this function on? Ours!
How we’ve been doing it
At Basecamp, we’ve been prepending lots of our message board posts with emojis to categorise them as this sort or that sort. For instance, once we write up bulletins everybody ought to learn about, we put the 📣 emoji in entrance of the title like this:
Or once we pitch large concepts to at least one one other, we prefix the topic with a trusty 💡 lightbulb:
And once we write up heartbeats (our inner time period for detailed venture updates), we use a coronary heart ❤️ like so:
Prefixing topics with emojis like this actually pops the aim of the publish. At a fast look, you understand what sort of message you’re about to learn. It additionally helps differing kinds stand out when searching an extended record of topics.
Now this sample is constructed into Basecamp three!
Now everybody who makes use of Basecamp three may have a simple option to mark their messages as being this sort or that sort. We’ve determined to begin of us off with our default set of message varieties (Announcement, FYI, Pitch, Query, and Heartbeat), however everyone seems to be free to create their very own.
How present clients can allow the function
Whereas new clients have this function turned on by default, we’ve made it opt-in for present clients. For those who’re an present Basecamp three buyer, and also you wish to activate message varieties, go to Adminland (from the highest proper nook of the Residence display screen) and click on the “New: Arrange message varieties for this account” underneath the “Since you’re an administrator, you’ll be able to…” part.
As soon as it’s on, whenever you go to publish a brand new message, you’ll see a brand new choice above the title to pick out a sort. It’ll look one thing like this:
And when the message is posted, the emoji will seem in the beginning of the title in each the index view and the message itself:
Create your individual conventions
One of many nice issues about this function is that it provides clients (a) room to personalize and (b) set up conventions inside their very own crew. “Hey whenever you’re able to deploy, go to Basecamp and hit the ‘🚢 Shipped!’ sort.”
We predict you’re going to search out message varieties actually helpful. We’re desperate to see what clients do with them.